General Manager

3 Level Indoor Glow Family Entertainment Center located in Western Connecticut.

• Oversee Daily Operations: Manage the day-to-day activities of the facility, ensuring everything runs smoothly and efficiently, including attractions, food and beverage, and customer service.

• Staff Management: Hire, train, and supervise staff members, including team leaders, attendants, and support staff. Foster a positive and productive work environment, ensuring all employees adhere to company policies.

• Financial Management: Develop and manage budgets, track expenses, and analyze financial performance. Ensure the FEC operates within budgetary constraints while maximizing profitability.

• Customer Service Excellence: Ensure high standards of customer service are maintained, addressing customer concerns and feedback promptly and professionally.

• Health and Safety Compliance: Enforce all safety regulations and ensure the facility meets local health and safety codes. Regularly inspect equipment and attractions for maintenance and safety.

• Inventory Control: Oversee inventory management for both operational supplies and retail merchandise. Ensure stock levels are maintained and ordering is done efficiently.

• Facility Maintenance: Coordinate routine maintenance and repair of equipment, attractions, and facilities to ensure a safe, clean, and welcoming environment.

• Performance Monitoring: Regularly assess and analyze the performance of the entertainment center, setting and reviewing KPIs to achieve business goals and improve operations.

• Customer Relationship Management: Build and maintain strong relationships with customers, ensuring high satisfaction levels and encouraging repeat visits.

• Report Generation: Prepare and present regular reports on financial performance, staffing, customer satisfaction, and operational issues to senior management or ownership.

• Strategic Planning: Contribute to long-term planning and business development, identifying opportunities for growth and improvement within the entertainment center.

• Problem Resolution: Address and resolve any operational or personnel issues that arise, ensuring minimal disruption to business operations.
  Collaborate with Leadership: Work closely with the ownership or upper management team to develop strategies for enhancing the customer experience, increasing revenue, and improving operational efficiency.