Service Recovery Hero Online Course (20% off)

In the attractions industry, guest complaints are a natural part of the business. Regardless of how proactive you and your team are at creating a remarkable experience, there will always be guests who say that their experience fell below their expectation. Rather than striving for zero complaints, it’s more worth it to embrace your most dissatisfied guests and turn them into your most loyal advocates.

Service failures are part of standard operations. Service recovery should be part of standard operating procedures.

This course is designed to help attractions of all scopes and sizes - from theme parks to trampoline parks, zoos, museums, aquariums, and family entertainment centers - create and implement a service recovery strategy that doesn’t just solve problems… it grows the business.

Stop struggling with service recovery. Be the hero your guests deserve.